Bluelink International Australia
Location
Customer Contact Officer
About company
BlueLink is an international group with expertise in customer relations. Our full multilingual service offers all the needs expected by leading brands in the fields of airline transport, tourism, bank and luxury in terms of information, reservations sale, complaint handling and customer loyalty. Founded in 1992, in France. In 2009, Bluelink International Australia was created to look after APAC market In the years 2016 – 2023, Bluelink was awarded as Customer Service of the Year In 2024, Bluelink Australia celebrated their 15 year anniversary.
Skills and qualifications
• Communicate logically and clearly, both verbally and in writing, using correct grammar and spelling
• Exceptional communication skills
• Simultaneously use several software applications and information resources
• Work on the improvement of your own performance on the basis of coaching provided by your Supervisors and the quality guidelines
• Ability to multi task and work well in a fast paced environment
• Great attention to detail and problem solving skills
Role description
- Handle customer calls
- Provide remote assistance and counsel in real or deferred time
- Develop loyalty, provide information and advice on the products and services
- Promote the advantages of these products and services
- Where applicable, sell products to callers as required by BlueLink clients
- Carry out customers requirements with constant enthusiasm and focus on ’service excellence’ via the telephone, email, mail, chat and social networks
- Acquire and maintain comprehensive understanding of the computer and office automation tools used at BLIA, including Microsoft Office, and of operations in the call centre
- Acquire and maintain comprehensive understanding of all the systems, products, procedures and policies of BLIA’s Client
- Acquire and maintain a good understanding and use of Client’s tools and of any other necessary tools, such as, but not limited to, telephony systems, various relevant websites and applications
- Acquire and maintain general knowledge of geography (capital cities and large cities and their location (country and/or continent), oceans and seas, location of islands)
- Know the processes of technical and commercial handling
- Maintain fluency in required languages other than English.
Benefits
Monthly Incentive, Staff Loyalty Bonus, Referral Bonus, Shopping & Travel Discounts, Birthday Paid Day off
Application requirements
• Resume (English)
• Cover Letter (English)